TechRadar has a recent review of the Microsoft Teams phone system, concluding it’s a good solution for businesses already using Teams, or which want to scale easily, as long as they don’t need sophisticated call handling like that required in a call center.
The Society for Human Resource Management surveyed American executives, HR professionals, and workers regarding pandemic-era company culture. Most executives believe their organizations have been moving in the right direction. Most HR pros and other employees think the opposite.
Owners, bosses, and managers…the terrain has shifted. If you want to lose your best people to the competition who “gets it”, keep doing stuff like this…
Last week, The Verge reported Google Workspace will now feature the ability to initiate and accept Google Meet calls between Workspace users. This continues Google’s advance into enterprise communication, which began with the COVID-19 remote-work transformation.
On September 9, Elastic announced it has moved its Terraform provider for Elastic Cloud into general release, making it possible to “Provision Infrastructure in Single or Multi-Cloud Environments”, and to manage those assets as code.
Earlier this year, Zoho announced it was rebranding Zoho Marketing Hub as Zoho Marketing Automation. The toolset still provides a unified suite of marketing tools, including email, email signature, social, SMS, webinar, and event campaigns.
If you haven’t tried the Zoho marketing apps yet, do yourself a favor and check them out. They are fantastic under any name!
Manual provisioning/deprovisioning, multiple sign-ons, and a lack of automation are responsible for lost time and money, as well as major security risks, at a multitude of companies–including yours, most likely. A unified identity platform like HelloID can prevent losses you can’t afford.
I want to tell you a story for Halloween. It’s a scary story, of course–about time, effort, and money wasted. And the worst part is, it didn’t have to happen. It was entirely preventable.
During my IT career, I have worked for large companies and small companies, private companies and public companies, my own companies and other peoples’ companies. This is a story that could have happened at any of them. But what’s most important is, it could be happening at YOUR company. Right now.
The time you don’t get back
I was starting a new job, working for a national company, which was subcontracted to another national company, which was contracted to a national retailer. The contracting company and the retailer each had their own security, of course, and I had to be set up in both their systems–first at the contracting company, then at the retailer. Getting access (so I could do my job) took TWO WEEKS. That’s two weeks at full salary, during which I could do nothing of any substance to contribute to the mission of the organization (other than some training–which I exhausted within a few days.) The rest of the time, I showed up at the office and waited for the on-boarding team at the contracting company to assign me the access I needed to work.
Are you scared yet? Are you adding-up the costs of this sort of inefficiency?
It gets worse.
The same thing happened to basically every member of our team–twenty-some people sitting around, waiting for access so they could start providing value. How long did it take us to dig our way out of that hole?
The worst part is, it doesn’t stop there.
Something similar to this, on some scale, has happened to me at every company where I have ever worked–including my own. It occurs nearly everywhere, all over the country, all around the world.
Think it doesn’t happen at your company? Are you sure?
The old way doesn’t work any more
The IT field has grown-up, but the IT departments at many companies haven’t matured with it. Even at the largest and most sophisticated organizations, there can be key processes that occur manually–because no one knows how to automate them, because no one wants to take the time, or maybe just because “we’ve always done it that way.” In my case, my access request sat in a queue for two weeks, waiting for a particular IT person to complete it. And the same thing happened when individuals left our team–in some cases, their accounts stayed active for weeks.
The problem is, companies can no longer afford these lapses. The market is too competitive, the potential fallout from a security breach too grave. Provisioning and deprovisioning have to move at the speed of hardware and software, not at the speed of the operator.
“A” is for answer, and the answer is automation
This issue is frustrating, because IT solved it a long time ago. We already have the platforms to fully automate provisioning and deprovisioning, to create a “single sign-on” (SSO) experience, to make on-boarding fast and painless, to secure organizations against the misuse of stale accounts. All that’s required is the will to do it.
One possible solution is HelloID from TOOLS4EVER, which combines broad capabilities in the areas of provisioning/deprovisioning, SSO, and automation, along with deep subject-matter expertise in identity/access management, security, and integration. HelloID is a platform that can significantly limit time spent waiting for access, the hassle of multiple sets of credentials, the potential for error caused by manual administration, and the security risks inherent in off-boarding team-members.
There is no one-size fits all solution, so HelloID is designed to be tailored to your environment, your requirements, and your processes.
These issues aren’t going away, and the gap between the capabilities of legacy approaches and the requirements of the current IT landscape will only continue to grow. Eventually, every company will need the capabilities of something like HelloID. The longer we wait, the greater the risk.
Share With —
CTO, CISO, IT Director
Action Items —
• Audit your on-boarding process to determine how much money you’re wasting during the first two weeks of a new-hire’s tenure.
• Audit your off-boarding process to determine how long user credentials remain an active threat.
• Review the RTO of a solution like HelloID, which can help mitigate or eliminate these risks.
• Migrate from wasteful and risky legacy processes to a system that can assign and revoke privileges automatically, at machine speed.
Brian S. Pauls is the founder and vCTO of Cloudessy. He invites you to say hello to the future, and the future looks like HelloID. Brian blogs about cloud computing and organizational culture at cloudessy.com.